Privacy Policy

🛡️ Privacy Policy

At 34i, your privacy is our priority.
We collect only the information needed to process orders, provide customer support, and improve your shopping experience. This may include your name, email, address, and payment details.

All transactions are processed securely through trusted payment gateways. We never store or share your full payment information.
We may use anonymized data to enhance our website and marketing performance, but we will never sell or rent your personal information to third parties.

You can contact us at any time to request, update, or delete your data by emailing support@34i.store.

💳 Refund & Return Policy

Custom Orders

Because our shoes are custom-made to your design, we cannot offer refunds or returns for changes of mind, incorrect design choices, or sizing issues once production has started.
However, if your item arrives damaged, defective, or significantly different from the approved design, we’ll remake or refund your order at no extra cost.

To request a review, contact us within 7 days of delivery with your order number and clear photos of the issue.

Pre-Designed & Ready-to-Buy Items

For non-customized shoes, you may request a return or exchange within 14 days of receiving your order, provided the product is unused and in original packaging.
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Refunds will be processed to your original payment method within 7–10 business days after inspection.

Need Help?

📩 support@34i.store
We’re here to ensure every 34i customer loves what they wear.